Why Customer Relationship Management (CRM) Is Still Relevant
Customer relationship management (CRM) software is not a new technology. It first made its debut in...
by Marshall Lager
CX Tech: Artificial and Intelligent
Of all technologies that impact customer experience (CX), few have as immediate or obvious an...
by Marshall Lager
Oracle Buys CrowdTwist to Expand CX Capabilities
Continuing on the theme of delivering personalized customer experiences, Oracle announced its ...
by Emily Malis Greathouse
The G2 on Customer Experience: CX Technology
Customer experience software (CX) has dominated discussions of enterprise technology for the past...