C.H. Robinson Launches Freightquote for Self-Service Shipping

December 5, 2019

C.H. Robinson recently introduced Freightquote by C.H. Robinson, a self-service offering that helps small businesses find the best multimodal shipping options. The new offering allows users to create a shipping quote and compare carriers in a few clicks. 

C.H. Robinson claims to work with 76,000 vetted suppliers that are evaluated every quarter. Carrier scorecards are used to determine the best match for each shipment (as shown below).

Freightquote by C.H. Robinson's self-service shipping options


This is part of a more significant trend to replace shipping software with portals or business platforms built on a self-service model. A few examples of similar initiatives include Ware2Go, a fulfillment and delivery platform created by UPS, and Shopify's acquisition of 6 River (part of its investments of $1 billion to set up a network of fulfillment centers across the U.S.). 

One aspect all of these platforms have in common is the fact that the companies providing them aren’t traditional shipping or supply chain management software vendors. The advantage of having new players in the supply chain software market is that they bring a new approach that focuses more on services than software. On the other hand, these new offerings are usually not as robust as shipping or freight management software and are beneficial mostly to small businesses.

RELATED: View the ultimate guide for supply chain management in 2019, here →

We expect to see more self-service platforms for supply chain management in general, and shipping in particular. As these new platforms evolve and include new features, traditional vendors will need to adapt and focus on a self-service model, rather than monolithic software products that are inflexible and complex.

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C.H. Robinson Launches Freightquote for Self-Service Shipping A new self-service shipping platform aims to disrupt the status quo in the supply chain software market. While new offerings can be very beneficial, they may not be the best choice for all companies. https://sell.g2.com/hubfs/erwan-hesry-RJjY5Hpnifk-unsplash.jpg
Gabriel Gheorghiu Gabriel’s background includes more than 15 years of experience in all aspects of business software selection and implementation. His research work has involved detailed functional analyses of software vendors from various areas such as ERP, CRM, and HCM. Gheorghiu holds a Bachelor of Arts in business administration from the Academy of Economic Studies in Bucharest (Romania), and a master's degree in territorial project management from Université Paris XII Val de Marne (France). https://learn.g2.com/hubfs/_Logos/Gabriel%20GheorghiuUpdated.jpeg https://www.linkedin.com/in/cgheorghiu/