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Artificial Intelligence

Why Customer Relationship Management (CRM) Is Still Relevant

Customer relationship management (CRM) software is not a new technology. It first made its debut...

Artificial Intelligence

CX Tech: Artificial and Intelligent

Of all technologies that impact customer experience (CX), few have as immediate or obvious an...

Research News Feed

Beekeeper Raises $45 Million Series B for Mobile Comms App

Swiss-U.S. joint mobile communications startup Beekeeper announced on Sept. 16, 2019, that it...

Thought Leadership

The G2 on Customer Experience: CX Technology

Customer experience software (CX) has dominated discussions of enterprise technology for the...

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