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Why Customer Relationship Management (CRM) Is Still Relevant

Customer relationship management (CRM) software is not a new technology. It first made its debut in...

Latest MedTech Consolidations and Investment Rounds

In the first half of 2019, $4.2 billion was invested in digital health.  It’s been a few years...

The Pros and Cons of Different Automation Types

The concept of automation is straightforward: create tools that perform tasks with minimal human...

Financial Inclusion: Fintech’s Expansion to the Underbanked

Fintech that facilitates financial inclusion may be one of the more altruistic applications of...

What Is Fileless Malware and How Do Attacks Occur?

Fileless malware attacks are on the rise as more hackers use it to disguise their nefarious...

AI in Fintech: Use Cases and Impact

Artificial intelligence (AI) has proven useful to financial services institutions in multiple ways....

State of the Collaboration SaaS Market in China

The beauty of collaboration and content management software is that they’re universally helpful.

CX Tech: Artificial and Intelligent

Of all technologies that impact customer experience (CX), few have as immediate or obvious an...

Building an Evolving Omnichannel Software Space on G2

As I chip away at creating an omnichannel software category for G2, I’ve been thinking a lot about...