Why Customer Relationship Management (CRM) Is Still Relevant
Customer relationship management (CRM) software is not a new technology. It first made its debut in...
by Marshall Lager
Latest MedTech Consolidations and Investment Rounds
In the first half of 2019, $4.2 billion was invested in digital health. It’s been a few years...
by Jasmine Lee
The Pros and Cons of Different Automation Types
The concept of automation is straightforward: create tools that perform tasks with minimal human...
by Gabriel Gheorghiu
Financial Inclusion: Fintech’s Expansion to the Underbanked
Fintech that facilitates financial inclusion may be one of the more altruistic applications of...
by Patrick Szakiel
CX Tech: Artificial and Intelligent
Of all technologies that impact customer experience (CX), few have as immediate or obvious an...
by Marshall Lager
Building an Evolving Omnichannel Software Space on G2
As I chip away at creating an omnichannel software category for G2, I’ve been thinking a lot about...
by Lauren Fram
The Impact of AI on Diversity Recruiting
“You’re going to have to deal with [diversity] whether you want to or not,” Jarik Conrad, senior...
by Courtney Moran
CCPA: Everything You Need to Know
Following extensive media coverage of the Facebook-Cambridge Analytica scandal, the Equifax data...
by Merry Marwig, CIPP/US
