Priya is a senior research analyst at G2 focused on customer service software. Prior to joining G2, Priya worked as a secondary market research analyst in one of the Big 4's for more than 5 years. In her free time, she enjoys cooking and spending time with her friends and family.
UJET is a cloud-based contact center platform or contact center as a service (CCaaS) designed for...
Google launches an AI-based “Agent Assist for Chat” as live chat software grows in prominence. ...
Analyst Commentary: Applications Research
The impact of the coronavirus pandemic has been widespread, across all sectors and industries, and...