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Research News Feed

UJET Announces Partnership with Google Cloud

UJET is a cloud-based contact center platform or contact center as a service (CCaaS) designed for...

Research News Feed

Google Launches AI-based Agent Assist

Google launches an AI-based “Agent Assist for Chat” as live chat software grows in prominence. ...

Analyst Commentary: Applications Research

Remote Work and the Future of Contact Centers

The impact of the coronavirus pandemic has been widespread, across all sectors and industries, and...