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Infographic: SaaS and the Evolution of Remote Work in 2020

April 15, 2020

The COVID-19 pandemic has bred disruption and uncertainty throughout the global business community. To comply with social distancing requirements, companies have unexpectedly (and rapidly) pivoted their teams to remote work.

G2’s research team wanted to better understand how companies and employees are responding to this shift. We found that SaaS is a critical part of this transition.

Overall, software usage is increasing, organizations are adapting their business processes, and new tools are being adopted to support workers during this transition and beyond. Not only that, but the people who feel they have the software that they need are more comfortable working remotely overall.


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Survey methodology: Data collected from 676 respondents from March 24–27, 2020. Individuals surveyed are businesspeople who are currently working remotely full-time, 88% of whom are working from home directly in response to the COVID-19 pandemic. Respondents reside in North America, APAC, or EMEA, come from all industries and roles, and comprise a mix of G2 users and outside respondents.

Our analysts consider best practices for remote work across industries, and its  impact on the market.    Explore Now →

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