The COVID-19 pandemic has bred disruption and uncertainty throughout the global business community. To comply with social distancing requirements, companies have unexpectedly (and rapidly) pivoted their teams to remote work.
G2’s research team wanted to better understand how companies and employees are responding to this shift. We found that SaaS is a critical part of this transition.
Overall, software usage is increasing, organizations are adapting their business processes, and new tools are being adopted to support workers during this transition and beyond. Not only that, but the people who feel they have the software that they need are more comfortable working remotely overall.
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Survey methodology: Data collected from 676 respondents from March 24–27, 2020. Individuals surveyed are businesspeople who are currently working remotely full-time, 88% of whom are working from home directly in response to the COVID-19 pandemic. Respondents reside in North America, APAC, or EMEA, come from all industries and roles, and comprise a mix of G2 users and outside respondents.
Kara is the market director of the B2B services & industry vertical markets at G2. She is passionate about understanding people's business problems and educating software buyers to make informed purchasing decisions. Kara builds meaningful relationships with vendors and providers to ensure end users understand the solutions available to them. She has spent the last four-plus years building G2's market research team and is dedicated to developing industry-leading taxonomies and resources. Her coverage areas include industry verticals, services, and buyer behavior.