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Sales, Marketing, and Customer Service Research

G2 Survey: Use Case Synergies in Customer Success Software

In our previous article, we explored the evolving role of customer success in modern businesses. In...

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Application Research

Introducing G2’s New Contact Center Payments Category

Few things are more frustrating for a customer than being unable to purchase a product they know...

by Jeffrey Lin

Application Research

Introducing G2’s New Customer Service Automation Category

Since the commercial introduction of generative AI models like ChatGPT, Bard, Llama 2, etc.,...

by Jeffrey Lin

Sales, Marketing, and Customer Service Research

2024 Trends: Customer Service Automation Is The Key to Faster ROI for SMBs

This post is part ofG2's 2024 technology trendsseries. Read more about G2’s perspective on...

by Jeffrey Lin

Application Research

Understanding Regulations Before Embracing AI in HR

Can AI technologies increase your business’s vulnerability to anti-discrimination lawsuits? ...

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HR & Collaboration Research

Introducing G2’s Employee Perks Category

When most people hear of job perks, our imaginations can conjure up ideas of free food, electric...

by Jeffrey Lin

HR & Collaboration Research

Organizational Network Analytics Help Improve Workplace Inclusivity

Culture management has always been a difficult mission for HR teams. At the same time, HR teams...

by Jeffrey Lin

HR & Collaboration Research

Who Watches the Watchmen? Legislators Set to Limit Employee Monitoring Software

HR departments are uniquely situated to oversee employee monitoring software as an instrument for...

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Application Research

Multilingual Customer Support Capabilities Are More Accessible than Ever

Schadenfreude, vranyo/враньё, kummerspeck, schlimazel, etc., are all examples of words that are...