Jeffrey is a research analyst at G2 with a focus on Customer Service and HR software. Prior to joining G2, he worked in Human Resources for Amazon. In his free time, he spends time playing video games, exploring cities, and traveling when possible.
When most people hear of job perks, our imaginations can conjure up ideas of free food, electric...
by Jeffrey Lin
Culture management has always been a difficult mission for HR teams. At the same time, HR teams...
by Jeffrey Lin
HR departments are uniquely situated to oversee employee monitoring software as an instrument for...
by Jeffrey Lin
Schadenfreude, vranyo/враньё, kummerspeck, schlimazel, etc., are all examples of words that are...
by Jeffrey Lin
Sales, Marketing, and Customer Service Research
This post is part of G2's 2023 digital trends series. Read more about G2’s perspective on digital...
by Jeffrey Lin
Analyst Commentary: Applications Research
Artificial intelligence (AI) innovations in the customer service industry are accelerating. AI...
by Jeffrey Lin
Analyst Commentary: Applications Research
Customer retention is critically important to the longevity of any business that relies on...
by Jeffrey Lin
Private equity investment firm Kohlberg Kravis Roberts & Co. (KKR) became the majority shareholder...
by Jeffrey Lin