Jeffrey is a research analyst at G2 with a focus on Customer Service software. Prior to joining G2, he has performed academic research studying the effects of narratives on beliefs and worked as Human Resources for Amazon. In his free time, he spends time with his cat, playing video games, and visiting museums.
Analyst Commentary: Applications Research
Artificial intelligence (AI) innovations in the customer service industry are accelerating. AI...
by Jeffrey Lin
Analyst Commentary: Applications Research
Customer retention is critically important to the longevity of any business that relies on...
by Jeffrey Lin
Private equity investment firm Kohlberg Kravis Roberts & Co. (KKR) became the majority shareholder...
by Jeffrey Lin