HR & Collaboration Research

Who watches the watchmen? Legislators set to limit employee monitoring software

HR departments are uniquely situated to oversee employee monitoring software as an instrument for...

Application Research

Multilingual Customer Support Capabilities Are More Accessible than Ever

Schadenfreude, vranyo/враньё, kummerspeck, schlimazel, etc., are all examples of words that are...

Sales, Marketing, and Customer Service Research

2023 Trends in Customer Support, Automation, and Customer Loyalty

This post is part of G2's 2023 digital trends series. Read more about G2’s perspective on digital...

Analyst Commentary: Applications Research

How AI Coaching Tools Improve Customer Service Training Curriculum

Artificial intelligence (AI) innovations in the customer service industry are accelerating. AI...

Analyst Commentary: Applications Research

G2 Launches New Category for Proactive Customer Retention Software

Customer retention is critically important to the longevity of any business that relies on...

Research News Feed

KKR Brings Second Wind to Alchemer

Private equity investment firm Kohlberg Kravis Roberts & Co. (KKR) became the majority shareholder...