Jeffrey is a research analyst at G2 with a focus on Customer Service and HR software. Prior to joining G2, he worked in Human Resources for Amazon. In his free time, he spends time playing video games, exploring cities, and traveling when possible.
Sales, Marketing, and Customer Service Research
This post is part ofG2's 2024 technology trendsseries. Read more about G2’s perspective on...
Can AI technologies increase your business’s vulnerability to anti-discrimination lawsuits? ...
When most people hear of job perks, our imaginations can conjure up ideas of free food, electric...
Culture management has always been a difficult mission for HR teams. At the same time, HR teams...
HR departments are uniquely situated to oversee employee monitoring software as an instrument for...
Schadenfreude, vranyo/враньё, kummerspeck, schlimazel, etc., are all examples of words that are...
Sales, Marketing, and Customer Service Research
This post is part of G2's 2023 digital trends series. Read more about G2’s perspective on digital...
Analyst Commentary: Applications Research
Artificial intelligence (AI) innovations in the customer service industry are accelerating. AI...
Analyst Commentary: Applications Research
Customer retention is critically important to the longevity of any business that relies on...