Google Launches AI-based Agent Assist
Google launches an AI-based “Agent Assist for Chat” as live chat software grows in prominence. ...
by Priya Dey
Moz Acquired by Email Marketing Company iContact
On Friday, June 4, Seattle-based startup and search engine optimization (SEO) technology provider ...
by Stephanie Graham
Increased Adoption of Revenue Operations Leads to New G2 Category
Over the last few years, businesses have started to understand that in order to retain customers...
by Michael Gigante
Remote Work and the Future of Contact Centers
The impact of the coronavirus pandemic has been widespread, across all sectors and industries, and...
by Priya Dey
The Future of Virtual and Hybrid Events in a Post-Pandemic Landscape
In the past year, the virtual event software industry has undergone a massive transformation....
by Stephanie Graham
G2’s CDP Category Grows as Importance for Data Transparency Increases
I’ve heard the term "personalization" so often over the last few years—usually in the context of...
