2018 Holiday Retail Survey: Tactics and Problems

It’s October and Halloween prep is in full swing, that also means the holiday season is creeping...

Why Data Analytics Matter for Nonprofits

Have you ever come face-to-face with a bear while wandering in the remote wilderness? I haven’t,...

Top Takeaways from My First IAPP Conference

I have been following the International Association of Privacy Professionals (IAPP) on social media...

AI in Fintech: Use Cases and Impact

Artificial intelligence (AI) has proven useful to financial services institutions in multiple ways....

State of the Collaboration SaaS Market in China

The beauty of collaboration and content management software is that they’re universally helpful.

CX Tech: Artificial and Intelligent

Of all technologies that impact customer experience (CX), few have as immediate or obvious an...

Building an Evolving Omnichannel Software Space on G2

As I chip away at creating an omnichannel software category for G2, I’ve been thinking a lot about...

The Impact of AI on Diversity Recruiting

“You’re going to have to deal with [diversity] whether you want to or not,” Jarik Conrad, senior...

CCPA: Everything You Need to Know

Following extensive media coverage of the Facebook-Cambridge Analytica scandal, the Equifax data...